FRANK PRATAS, CTIE

Director of Global Call Center Operations for Hickory Solutions365

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Pratas has over 35 years of industry experience, with an emphasis on developing customer-centric plans, organizational management, client relations, and customer service initiatives. Prior to joining Hickory, he served in leadership positions with a number of organizations, including Corporate Travel Management, Travel and Transport Inc., and Atlas Travel International. Over the years, Pratas has earned a number of accolades and industry certifications, including Certified Travel Industry Executive (CTIE) from The Travel Institute and the President’s Award from both Travel and Transport and Atlas Travel.