January 11, 2023: Hickory Solutions365 is a new 24/7/365 travel staffing solution from global business travel organization, Hickory Global Partners that solves the most critical challenge in the travel marketplace – staffing shortages coupled with the scarcity, and rising cost of skilled personnel.

Starting this past Monday, January 9, Hickory Solutions365 will offer cutting edge technology, including live travel advisor chat services, call back without losing your place in queue and core services, such as 24/7/365 Client Fulfillment Center, Back Office Support, ARC/BSP Reporting, Group and Meeting Ticketing, International Rate Desk Support, and OBT/Queue Monitoring support services.

Our new solution features a proprietary Client Fulfillment Center, equipped with highly experienced travel advisors and specialized operational staff to back-up agency employees and assist traveler needs at any time through phone and live chat during emergencies, after-hours, and during business hours. The service’s labor pool is scalable, and costs that are below what most agencies can find through their own searches. Hickory Solutions365 features two levels of service; Hickory Select and Hickory Ambassador, our highly personalized VIP Service. Additionally, Hickory Solutions365 supports leisure-based itineraries and supports virtual card payment solutions.”

“We are thrilled to announce the launch of Hickory Solutions365 and offer its outstanding services to address the significant staffing challenges facing travel agencies and corporations. This new business model will provide essential support services to clients of the travel agency community by providing an outstanding customer experience with state-of-the-art technologies,” said Chris Dane, President, and Managing Partner at Hickory Global Partners. 

Hickory Solutions365’s value proposition is that it can transform any agency, including those that have challenges centered around staffing shortages, and short or long-term business demands. It is no surprise that business travel has been affected over the past three years with shutdowns, inflation and looming economic downturn. Hickory Solutions365 is able to onboard customers in a system that ensures quality service.

Hickory Solutions365 has conducted several focus groups to identify Travel Management Companies and passenger pain points to ensure that the company provides services that exceed market expectations. Keeping this in mind, Hickory Solutions365 has recruited travel industry talent who have an average of over five years’ experience in travel and who focus on a caring, can-do attitude with an operating principle of First Call Resolution. If there are periods of heavy demand, Hickory Solutions365 can meet it by providing additional flexible support when travel is disrupted. Hickory Solutions365 advisors will resolve travel challenges to members’ and non-members’ satisfaction. Pricing is competitive and members who use Hickory Global Partners’ hotel program will receive the most generous discounts.

Hickory Solutions365 is here for members and non-members for all travel-related challenges agencies may face in this new and ever-changing world, instantly by a call or a chat message, 24/7/365.

For more information on Hickory Solutions365 go to www.HickorySolutions365.com or contact info@hickorysolutions365.com.  

Hickory Solutions365 is a proud service of Hickory Global Partners.